What's with the "Are you Canadian?"

No one likes exchange rates.

What this breaks down to is, 90% of my sales come from the US. So I structure my site to be most convenient to my largest clientele source. 

But! With the exchange rates being as nuts as they have been, I want my Canadian clientele to still be taken care of. So I offer Canadian prices for Canadian buyers, shipping to places within Canada

It is a little more leg work on both sides, but it will save you some money. If it is something you are interested in, please feel free to reach out and we'll get things set up.

I only ask that you:

PLEASE REACH OUT BEFORE PURCHASE.

Once an item is purchased in USD, there are cancellation fees and conversion rate charges. It gets to be a mess. Don't be afraid to reach out, just do so beforehand.

Allow for some processing time to receive and respond to messages.

Processing/Shipping Information

A little bit of important.

Please note: there is processing time on orders. I'm a one man shop so I can only go so fast, but I will do my best to get things out promptly.

Made items: about 3 days

Made to order/custom orders: depends on the items and my schedule. We will work out a timeline together of when things can be expected.

Unfortunately, as such a small business I cannot provide free shipping without increasing item prices equally, and I'd prefer to be transparent about where your money is being split. 

I do my best to make shipping prices as fair as possible. I understand even with some of the best discounts I can offer, these prices can sometimes be daunting, but rest assured, I make no profit from them.

I try to bring down costs by up-cycling and reusing boxes and packing supplies I receive from other mail. As well as unused bubble-mailers from events that would have otherwise gone in the trash.

So don't be surprised if orders arrive in boxes from different companies. However! I will only reuse materials in good condition! This will not affect the safety of your package in transit.

Cancellations/ Returns

Leather Care

Metal Care

"I've made a huge mistake."

Cancellations: I accept cancellations within 6 hours of purchase. If I haven't started the order it can be longer, but I do try to get things out as soon as possible.

Returns: Due to the nature of handmade, I generally do not accept returns, but I work on a case by case basis. If you have a problem with your order, please contact me. I'll do what I can to help.

Leather care: Leather is pretty forgiving. For most items, rubbing it down with a damp cloth will be just fine. In general, try to keep it dry and out of rain, but a little will not kill it. For things like journals, be careful not to get the interior wet for obvious reasons. For items like bracelets/journals/earrings use of leather cleaner and conditioners are perfectly alright. Just watch out that they are not black/brown tinted, as those will stain the original colour. 

Metal care: 95% of the jewelry findings I use are, at least, silver plated. I try to use rhodium and surgical stainless steel whenever I can, because both are hypoallergenic and do not tarnish. The silver will tarnish, but can be buffed and shined again with any metal polish rated for use on silver, and a soft rag. There are also some tricks with boiling the silver with aluminum foil and baking soda, but this will require dissembling. Only do so if you are comfortable with reassembly. 

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Looking for custom work? Feel free to contact via email or above form.

©2020 by Red Devil Works.